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About Us
'us' = Totally Tack Limited 'we' = Totally Tack Limited 'you' = the customer We can be contacted on 01373 228242 Acceptance When you make a purchase from this website, you are indicating that you agree to be bound by our terms and conditions (your statutory rights are not affected) so please read them carefully and print a copy for your records. We may at anytime revise these terms and conditions without notice. It is up to you to ensure you regularly review and reprint them for your records as necessary. Our Registered offices are at: Broadway Tellisford lane Norton St Philip Bath BA2 7LL Company Number: 05501296 VAT number: 862 8279 86 |
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Making A Purchase
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy to the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. Easy to order by: § Phone on 01373 228242 between 9am - 7pm Monday to Friday. Leave a message on the answer phone at other times § Email to sales@totally-tack.co.uk or shop online at www.totally-tack.co.uk 24 hours a day § Post the completed order form to 47 Vallis Way Frome Somerset BA11 3BA Payments can be made by postal order, debit or credit card, or cash on delivery/collection. Credit card payments will be processed when the order is placed, Also during processing, should the computer software fail to add on any clearly stated addtions in price, these will be added manually. Credit card transaction of less than £10 will incur a 50p charge When the confirmation of an order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. In some rare cases the computer may not add on the additional cost for some items e.g. larger bottles/sizes. In these cases the difference will be added manually to your invoice at processing. |
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Shipping And Handling
Shipping: The cost of shipping is free on orders over £50.00. For all other orders a surcharge of £3.99 (Recorded) will be added to the order on checkout. This applies to the UK only. Delivery will be either by courier or royal mail depending on which is the cheapest, therefore delivery arrival time is not guaranteed. Guaranteed delivery can be paid for with a surcharge of £8.50 stock permitting. |
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Delivery Schedule
Pricing and Availability All prices are in pounds sterling including the relevant taxes for the UK where applicable. Any customs or import duties due when your order reaches its destination country are your responsibility. We have the right to make alterations to the prices in the following circumstances: On extremely rare occasions, the cost of the product may have increased but not updated on the website, taxes may have not been included in the price, or they may have changed. We will inform you immediately and before dispatch if this is the case to ensure you still wish to purchase, but at the revised cost. We reserve the right to refuse or cancel an order for goods if it has been listed at the incorrect price due to a typographical error, or the price from our suppliers, tax or duty office was incorrect when our price was published. All products and services offered for sale on this website are subject to availability and may be withdrawn at any time, colours may also change. Pictures used are for illustration only and although we endeavour to be as accurate as possible, may differ slightly from the actual product supplied. The information contained in the website is for information purposes. Totally Tack Ltd is not providing any recommendations or endorsements to any product or services promoted on the website. The material on the website does not constitute advice and you should not use the information on the website to make any decisions or take any action. If goods cannot be supplied for any reason we will contact you and you will not be charged for the items ordered. If you have already been charged we will immediately refund you the total amount you have paid (including any delivery charges). Some items may be shipped direct to you from our supplier in order for you to receive your chosen items as quickly as possible. This means that you may receive your order in separate parts, but will not incur any additional carriage charges Delivery Schedule Where goods are in stock, despatch will normally be within 2 working days, however, Should we need to send the order in more than one despatch you will only be charged postage once. Delivery is Monday to Friday only. The services we use cannot be 100% guaranteed by us personally, but you may be entitled to a partial refund of postage if the service fails and we can successfully claim from the carrier on your behalf. The majority of orders require a signature on delivery, so please let us know where it is convenient for us to deliver - e.g. a work address or neighbour. (Please always quote your home address for authorisation of credit cards). We reserve the right to charge for any costs incurred by us if the parcel is ultimately returned to us after a reasonable number of attempts has been made to deliver the goods to you (you will be refunded the cost of the items you ordered from us less our costs and a 30% restocking fee). Goods can then be resent to an alternative address at further cost to you. Overseas orders We are happy to export orders. Postage is charged at cost, and the VAT may be deducted on orders to non EC countries and BFPO addresses Please always contact us for a quotation so that the correct payment can be sent which helps avoid delays to your order. Any customs or import duties levied once the package reaches your country will be the customers responsibility as we have no control over these charges and cannot predict what they might be. Goods damaged in transit When you sign for your delivery from the carrier, you must check you are receiving the correct number of parcels your are signing for, and ensure that you make a note if there appears to be any damage to any of the parcels, on the consignment note. Please make sure you open your parcel immediately and carefully check the contents, as you must inform us within 3 working days, in writing to info@totally-tack.co.uk , of delivery of any damaged or incorrectly sent goods. Include in your email details of the damage, your name and address, the date or order and the order number. Goods lost in transit We will not accept liability for goods lost in transit unless we are notified within 7 working days from the expected delivery date (this is taken to be 2 working days from the advised date of despatch for standard delivery, 1 working day for next day delivery option). However, if non-delivery is possible due to incorrect delivery details e.g address/post code we are under no obligation to replace these items. Goods that are returned to us undelivered by either our courier or royal mail will incur further charges. On despatch of your items via courier you will receive an email confirming delivery, this emai will give you a time slot for delivery of 1 hour. If you are not going to be in you are able to rearrange delivery via this email or by leaving a signed note the driver will be able to leave the parcel in your designated area (please note that should you choose to leave a note and the goods go missing, neither Totally Tack or the courier can be held responsible. Should your items be returned to us as undelivered Totally Tack will charge you to resend or refund your items minus the costs incurred to us through the courier's surcharges - this could be in the region of up to £15.00, and our orignial carriage costs out to you. |
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Back Orders
Back Orders If your item is not in stock, we will back order it for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
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Tax Charges
Tax Charges All prices on the website are inclusive of VAT at 20.00% where applicable |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
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Guarantee
Liability As we have no control over the use of products supplied, by the end user, we cannot accept any liability howsoever caused, nor do we accept any consequential liability for any loss or damage arising from the use of the products we supply. Nothing in the above Terms and Conditions affects your statutory rights. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01373 228242 or write to us at 47 Vallis Way Frome Somerset BA11 3BA |
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Privacy Policy
Totally Tack do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes |
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Returns Policy
Returns Policy Refunds will be made for any item, minus our postage and packing costs, that are returned in their original packaging (at customer's own expense), unused and undamaged within 14 days of delivery. Refunds can take up to 28 days to be processed. Unfortunately we cannot refund opened or partially used items. PLEASE NOTE that riding hats/skull caps are non-returnable as they are safety items that once they have left us can not be guaranteed undamaged on their return (this does not affect your statutory rights). Pack your items carefully to avoid damage and enclose a covering letter. Please ensure goods are insured against loss or damage. Postage will be charged at cost for any exchanges that need to be sent. Totally Tack Limited will not be held responsible for any goods that are not received or damaged in transit. Please send all returns to: Totally Tack Limited 47 Vallis Way Frome Somerset Orders of non stock items (indicated on the website), special orders or made to measure purchases are non-refundable. This does not affect your statutory rights If an item is faulty it must be returned to us for inspection and if necessary we will forward it to the Manufacturers for testing, before replacement goods or a refund can be issued. (Please allow up to 28 days). Your rights to return goods are protected under the EU Distance Selling Directive, which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm |